FAQs

Do you ship internationally?

I’m currently only able to offer shipping within the United States. I’m working on options for international shipping and hope to be able to offer that soon. Sign up for my email list at the bottom of the page and follow me on Instagram for updates.

How long does it take for my order to ship?

In stock products generally ship within 7-10 business days. Pre-orders will ship on the date indicated in the listing.

Do you accept returns or exchanges?

I am not able to accept returns or exchanges. If you have any issues or concerns about your order, please reach out here and I will be in touch.

Do you offer wholesale products?

Yes! Please click here for wholesale inquiries.

How do I use my Stone’s Handmade products?

See the usage instructions for oil pastels, crayons, and pencils.

Can I use my Stone’s Handmade products with each other?

Yes! All Stone’s Handmade products are compatible with one another.

Can I use my Stone’s Handmade products with other commercial glazes and underglazes?

Yes. I strongly encourage you to create test tiles before combining products in your work, but have not run into any issues using Stone’s Handmade products in combination with commercial glazes or underglazes.